I've long had a hate-hate relationship with UPS for several reasons.
Last week I ordered three new Kohler toilets to replace the ones in our house. I got the email on Tuesday that they would be delivering them on Wednesday between 10am and 1pm.
So I opened one of the garage doors and waited.
Normally, I can hear the UPS truck pull up as they are pretty loud and with the garage door open it leaves a straight path to the main living room so it's easier to hear. But I never heard this guy coming.
It wasn't until my wife informed me he was here that I went out the door and saw that he had already dropped one toilet (these are still in the box, of course) off and was going to get the second one.
So I notice the box looked beat all to hell. Typical UPS. I opened the top to see not a toilet or tank but roughly 1,342,958 pieces of porcelain of varying sizes and shapes.
As he approached with the second box I informed him of what I had found. So he looks at me and says, "So...you want to refuse delivery on it then?"
No. I love broken toilets. I love how they slice into my ass when I sit on them. OF COURSE I am refusing it.
The other toilet was in the same exact condition. I can only guess what happened to the third one as it never made it onto the truck.
So he loads them back up and off he goes. I just got an email that they're going to deliver again today between 10 and 1 just like yesterday. How? Seriously, how is that possible?
Did he take those toilets back, unload them, process them, write up new tickets, dash back over to Home Depot this morning, pick them up and now they're rushing them back out here in less than 24 hours?
UPS? Do that?
No. Hell no. No way. I am willing to bet money that they're going to try to sneak in again today and drop off the same two broken toilets and leave without me seeing them. After all, if they can do that then I can't prove that they were broken when they got here.
How sad is it that at this stage of the game I spend 1,000 dollars and have to live in fear of getting screwed by UPS because they can't deliver anything without completely destroying it?
How, in fact, are they still in business? Seriously. With just me alone they've destroyed far more items than they've ever delivered. Somebody somewhere is losing a ton of money over it. I am just at a complete loss as to who.
- They charge a TON of money.
- They break everything they touch.
- They "sneak" their deliveries in so you can't refuse a shipment.
Last week I ordered three new Kohler toilets to replace the ones in our house. I got the email on Tuesday that they would be delivering them on Wednesday between 10am and 1pm.
So I opened one of the garage doors and waited.
Normally, I can hear the UPS truck pull up as they are pretty loud and with the garage door open it leaves a straight path to the main living room so it's easier to hear. But I never heard this guy coming.
It wasn't until my wife informed me he was here that I went out the door and saw that he had already dropped one toilet (these are still in the box, of course) off and was going to get the second one.
So I notice the box looked beat all to hell. Typical UPS. I opened the top to see not a toilet or tank but roughly 1,342,958 pieces of porcelain of varying sizes and shapes.
As he approached with the second box I informed him of what I had found. So he looks at me and says, "So...you want to refuse delivery on it then?"
No. I love broken toilets. I love how they slice into my ass when I sit on them. OF COURSE I am refusing it.
The other toilet was in the same exact condition. I can only guess what happened to the third one as it never made it onto the truck.
So he loads them back up and off he goes. I just got an email that they're going to deliver again today between 10 and 1 just like yesterday. How? Seriously, how is that possible?
Did he take those toilets back, unload them, process them, write up new tickets, dash back over to Home Depot this morning, pick them up and now they're rushing them back out here in less than 24 hours?
UPS? Do that?
No. Hell no. No way. I am willing to bet money that they're going to try to sneak in again today and drop off the same two broken toilets and leave without me seeing them. After all, if they can do that then I can't prove that they were broken when they got here.
How sad is it that at this stage of the game I spend 1,000 dollars and have to live in fear of getting screwed by UPS because they can't deliver anything without completely destroying it?
How, in fact, are they still in business? Seriously. With just me alone they've destroyed far more items than they've ever delivered. Somebody somewhere is losing a ton of money over it. I am just at a complete loss as to who.
