Dealing with WoT Customer Service – an exercise in futility
This story was submitted by email by player leukorrhea. The opening has been reformatted and some capitalization corrections made. The rest is pasted as is from the email.
That said, here it is in its entirety. Get comfortable…this shit is like watching a classic Borg / McEnroe match.
– Thing 1
I am prone to do stupid things (probably reflected in my stats as a player); so I thought I’d swing this by this board to see if it was me or not.
Essentially; I elited out the 13 90 a long ass time ago (back when Lorr was a standard t IX tank) and didn’t touch it for a while.
Shit changed, lights were extended out to Tier X.
Went back to the 13 90 to finish it/grind some campaign stuff; was still listed as elite. I was afraid it may dump exp into gold unlockable free exp.
Took a shitload of screen grabs and explained in several ways what the issue was (amongst other things), and what I appeared to have gotten was a rigmarole (tried earlier too) that never addressed the issue.
Below is the copy/pasted conversation with the customer service rep; saved the webpage and a few screen grabs in case that helps (I’m reluctant myself to open email files from unknown parties.)
Sub-category: Game Support
Via Tank Rewards October; apparently i had been awarded a ram II and a Primo Victoria. set that i had won that is listed as paid out on november 3rd; however, it has yet to be posted on my account (as of november 15th)
I understand there are several issues/bugs WOT is addressing; but, is there a potential range of dates this particular one will be addressed?
Also, submitted some time ago, neglected to clarify proper; but on the amx 13 90 (which i had elited) is listing a elite/has the option for “accelerate crew training”, i don’t want to potentially lose exp to free exp if/when i decide to grind to the 105. do i need to worry about exp going to “free exp”
John Michael Anderson
November 15, 2017 11:49 AM